Document overseen by a lawyer
Terms and conditions of sale in Luxembourg
The firm drafts compliant, enforceable terms and conditions of sale, tailored to your B2B, B2C or e-commerce activity.
Terms and conditions of sale govern price, payment, delivery, liability and dispute resolution. They are your first line of protection against unpaid invoices.
Cerno is a law firm admitted to the Luxembourg Bar; its digital tools only simplify information gathering, qualification of the matter and tracking of requests, never replacing the lawyer’s advice. The firm ensures your terms are enforceable and compliant for your sales channel.
Your need
You sell with no terms of sale, or with copied terms that are not compliant.
In B2C and e-commerce, specific mandatory disclosures are required.
The risk
Unenforceable terms, unfair clauses left unwritten, penalties for failure to inform.
Without a payment clause, recovery of sums due is weakened.
How we help
Bespoke drafting of your terms: payment, retention of title, liability, jurisdiction.
Advice on how acceptance should be obtained to guarantee enforceability.
Practice areas
When to call on the firm
- Launch a business selling products or services.
- Bring an e-commerce website into compliance.
- Secure your payment terms and deadlines.
- Distinguish professional customers from consumers.
Method
Our engagement process
- 1
Information intake
You describe your need via a structured form or an initial call. Our digital tools serve only to organise this information and save time.
- 2
Lawyer qualification
Maître Maglo reviews your situation, identifies the legal issues and confirms the feasibility and exact scope of the engagement.
- 3
Transparent quote
You receive a clear fee proposal, a fixed fee or a range, before any engagement. Nothing is billed without your approval.
- 4
Legal work
The firm drafts, negotiates or litigates as required. Every deliverable is designed and approved by a lawyer admitted to the Luxembourg Bar.
- 5
Tracking and delivery
You follow your matter transparently and receive your finalised documents with the explanations you need.
Documents required
- • A description of your offer and your customers
- • Your sales channels (shop, website, B2B)
- • Any existing terms of sale
Deliverables
- • Ready-to-use terms and conditions of sale
- • A note on enforceability
- • E-commerce / B2C recommendations
Indicative timing
Delivery within 3 to 7 business days, depending on the complexity of the offer.
Fixed fee for terms of sale, confirmed in advance
Depending on the nature of the activity (B2B, B2C, e-commerce).
FAQ
Frequently asked questions
Do my terms of sale have to be accepted in writing?
The customer must be able to review them and accept them before the contract is concluded. The arrangements depend on the sales channel.
Are different terms needed for e-commerce?
Yes. Online sales require specific disclosures (right of withdrawal, consumer information).
Do terms of sale replace a contract?
They govern everyday sales; for a specific or high-stakes relationship, a dedicated contract remains preferable.
Let’s talk about your matter
Describe your situation: you receive an initial analysis and a transparent quote, with no obligation. One dedicated lawyer, from start to finish.