Lawyer for your general terms and conditions of sale in Luxembourg

Terms and conditions are mandatory in part: in B2C and e-commerce, pre-contractual information must be provided. In B2B, terms and conditions are not imposed but are strongly recommended to secure your sales.

To make your terms enforceable, the customer must be able to read and accept them before the contract is concluded. The firm sets out the method best suited to your sales channel.

Yes, e-commerce requires specific terms and conditions, notably on the right of withdrawal and consumer information, so online sales need dedicated wording.

Any company that sells goods or services has an interest in having terms of sale: service providers, e-commerce traders, SaaS publishers, consultants, agencies. They govern payment, liability and disputes, even though they are not always mandatory.

Terms of sale govern the sale (price, payment, delivery, liability), terms of use govern the use of a service or a site (access, accounts, content, responsibilities). An e-commerce or SaaS site often needs both.

They must cover price, payment deadlines, penalties, retention of title, delivery, liability, termination, personal data and jurisdiction, in compliance with Luxembourg and European law, and be tailored to your activity.

This is strongly discouraged: copied terms of sale are often unsuitable, sometimes protected, and may be unenforceable or counterproductive in the event of a dispute. Tailored terms of sale genuinely protect your activity.

Only if the customer has read and accepted them before the conclusion of the contract (acceptance, tick box, signature). Poor integration makes the clauses unenforceable: this is a key point.

Drafting terms of sale with a defined scope is handled on a fixed-fee basis, stated before any work begins. The cost depends on the activity (B2B, e-commerce, SaaS) and the specific clauses required.